Shipping & Returns

Shipping

** Please Note: We have been advised that due to the high number of parcels being sent with Australia Post at this time, there are delays with all Australia Post services. This will affect all orders sent via Express Post by Scotty's Makeup & Beauty. We hope that this delay is only temporary, and will be rectified by Australia Post as soon as possible.


Rates

We at Scotty’s Make-up & Beauty offer Free Shipping on orders over $150.00*.
*Excluding some Large items and Hazardous goods, and international orders.

Standard delivery (1-3 days*): $12.00*

*Delivery outside of metro area may be longer and more costly.

http://auspost.com.au/index.html

 

If the order contains Large items and or Hazardous goods, the delivery time and shipping cost will increase as these items have to go via a courier service. 

** Note, freight is based on your postcode from Melbourne. Some major cities and regional areas will have a longer wait time and cost. These costs can not be determined at time of checkout, therefore the standard freight will be charged. Any additional costs will be emailed to you.

Sydney, Melbourne & Brisbane CBD : 1-3 business days

Adelaide CBD: 2-3 business days

Perth CBD: up to 10 business days

http://www.fastway.com.au/

 

International delivery*: charge calculated on an individual order basis and will not be automatically added when the order is processed.

*The recipient is responsible for all customs fees, including duty and taxes and additional border fees.

 
Times

Orders will be processed and sent within 2 days of the order being received.

Orders received on public holidays will be processed next business day following.

Please note, you may be emailed regarding your order and product, this may delay the shipment being processed.

 
Large items & Hazardous goods

Items deemed as ‘Hazardous goods’ and or ‘Large items’ may incur an additional charge. These charges are calculated on an individual basis and will vary depending on the size and distance. You will be contacted about any extra charges once your order has been received. Please note - you will automatically be charged the standard shipping cost, staff will contact you via email if any additional charges are incurred.

All hazardous goods must be shipped with a courier.

HAZARDOUS ITEMS cannot be shipped internationally.

 
Delivery carriers

We use different delivery carriers, dependant on the job at hand. This means that the risk of loss and title for items purchased at Scotty’s Make-up & Beauty pass to you upon our delivery to the carrier.

  • Australia Post Express Post Service (Standard delivery)
  • Fastway Couriers
  • Fedex (International orders only)
  • Australia Post Track & Track (International orders only)


Delivery Addresses

For security reasons, we cannot deliver to PO boxes. Australia Post will also not accept any Hazardous or Flammable products - this includes the Australia Post courier company.
If the delivery details given to us are incorrect, thus affecting delivery, an additional delivery charge may be incurred.

  

Refunds

We at Scotty's Make-up & Beauty offer a seven (7) day credit note on all of our products. If the product is received in a defective condition, please contact us to arrange return shipping at our expense at info@scottysmakeup.com.au.

If the product is not defective and simply unwanted, we will accept a return providing the product is unused (within the 7 day period outlined) by issuing a refund or exchange. Return-shipping costs are the responsibility of the customer.

No cash refunds.

 

Orders & Payments


Cancelling your order

To cancel an order, please send an email detailing the transaction to info@scottysmakeup.com.au .If the order has not been shipped, the order will immediately be cancelled with no penalty. If the order has been shipped, the guidelines for an unwanted return will be followed (see refund policy above).

 
Payments

It is important that you enter a contact number when placing your order, and that you all information enter is current and accurate. 

During the checkout process, the ‘Bill-to’ information refers to the billing address to which your bank mails all statements / correspondence. This address must correspond with the address that your bank has on file. A customers ‘Bill-to’ address can vary to ones ‘Shipping Address’.
 

Payment methods

We accept Visa and Mastercard.
We do not accept American Express or Diners Club cards.
Credit card payments will be processed immediately.

PayPal Express

All new orders are subject to a verification procedure to protect against credit card fraud and identity theft. We at Scotty's Make-up & Beauty will get in touch with you via email or phone to verify that you're the card owner, as well as confirm that the shipping information provided is legitimate. This process may delays an order by a few days and generally requires a simple reply by email or call-back during business hours.

This process is designed to protect the card owner as well as the retailer.

Gift Certificates issued online must be redeemed online. they are not for use in either the Sydney or Melbourne stores.