Shipping & Returns
Shipping Rates
Standard delivery Australia Post Express Post Service(1-3 business days): $15.00
Free delivery: spend $150.00+ to receive free shipping on your order.
Australian orders only
*Please Note:
- Delivery outside of metro area may be longer and more costly.
- Orders containing Large items and Hazardous goods may not receive free freight on their order, depending on the location.
If the order contains Large items and or Hazardous goods, the delivery time and shipping cost will increase as these items have to go via a courier service.
*Note, freight is based on your postcode from Sydney (2037). Some major cities and regional areas will have a longer wait time and cost. These costs cannot be determined at time of checkout, therefore the standard freight will be charged. Any additional costs will be emailed to you.
Sydney, Melbourne & Brisbane CBD : 1-3 business days
Adelaide CBD: 2-3 business days
Perth CBD: up to 10 business days
Hobart CBD: up to 10 business days
Alice Springs & Darwin: up to 10 business days
http://www.aramex.com.au/
Pickup
We offer a pickup option at checkout from our Sydney location.
Please ensure you have been sent a confirmation of your order and notice that the order is ready for collection prior to coming instore. Please check our Store locations page for opening hours.
International Delivery
The charge is based on the standard Australia Post service to New Zealand, approx. 4-14 business days. If you would like your order faster, we can quote prices from FedEx or DHL. If your order contains hazardous items, you will be advised that these have been removed or your order cancelled completely.
The recipient is responsible for all customs fees, including duty and taxes and additional border fees.
Large Items & Hazardous Goods
Items deemed as ‘Hazardous goods’ and or ‘Large items’ may incur an additional charge. These charges are calculated on an individual basis and will vary depending on the size and distance. You will be contacted about any extra charges once your order has been received. Please note - you will automatically be charged the standard shipping cost, staff will contact you via email if any additional charges are incurred.
All hazardous goods must be shipped with a courier.
* Hazardous Goods under 10mL can be sent via express post.
HAZARDOUS ITEMS cannot be shipped internationally, regardless of size.
Delivery Carriers
We use different delivery carriers, dependant on the job at hand. This means that the risk of loss and title for items purchased at Scotty’s Make-up & Beauty pass to you upon our delivery to the carrier.
Australia Post Express Post Service (Standard delivery)
Aramex Couriers (formally Fastway)
FedEx (International orders only)
DHL (International orders only)
Australia Post International Standard (International orders only)
Delivery Address
Please double check that your shipping address is listed correctly before submitting your order. If the delivery details given to us are incorrect, thus affecting delivery, an additional delivery charge may be incurred.
PO Boxes & Parcel Lockers can only be used with items being sent via Australia Post. If your order is large or contains hazardous items, we cannot ship with Australia Post, and will require a physical address.
Order Dispatch
Orders will be processed and sent within 2 days of the order being received.
Orders received on weekends and public holidays will be processed next business day following.
*Please note, you may be emailed regarding your order and product, this may delay the shipment being processed.
We also closed for 2 weeks over the Christmas & New Year period, all orders will be posted up until our closure date, any orders placed during our closure will be posted once we reopen.
Refunds
We at Scotty's Makeup & Beauty offer a seven (7) day refund on all of our products. The product must not have been opened or used, and must be in resell able condition. If the product is received in a damaged condition - due to transport, please contact us to arrange return shipping at our expense at info@scottysmakeup.com.au. Images of the damage will be required.
If you believe there to be a fault in the product, we will first require images and will likely ask for the item to be returned to us for evaluation. We will then determine if the product is/is not faulty.
If the product is not defective and simply unwanted, we will accept a return providing the product is unused (within the 7 day period outlined) by issuing a refund or exchange. Return-shipping costs are the responsibility of the customer.
No cash refunds.
Refunds are not available on Gift Cards
Orders & Payments
Payments
It is important that you enter a contact number when placing your order, and that you all information enter is current and accurate.
During the checkout process, the ‘Bill-to’ information refers to the billing address to which your bank mails all statements/correspondence. This address must correspond with the address that your bank has on file. A customers ‘Bill-to’ address can vary to ones ‘Shipping Address’.
Payment Methods
We accept Visa & Mastercard
We do not accept American Express or Diners Club cards.
All payments are processed automatically through:
Shopify Payments, Apple Wallet, Google Pay, Shop Pay, PayPal Express & Afterpay
*Please note, Paypal E-cheque orders will not be sent until the payment has been received.
All new orders are subject to a verification procedure to protect against credit card fraud and identity theft. We at Scotty's Make-up & Beauty will get in touch with you via email or phone to verify that you're the card owner, as well as confirm that the shipping information provided is legitimate. This process may delay an order by a few days and generally requires a simple reply by email or call-back during business hours. This process is designed to protect the card owner as well as the retailer.
Gift Certificates issued online must be redeemed online. They are not for use in either the Sydney or Melbourne stores.
Cancelling Your Order
To cancel an order, please send an email detailing the transaction to info@scottysmakeup.com.au. If the order has not been shipped, the order will immediately be cancelled with no penalty. If the order has been shipped, the guidelines for an unwanted return will be followed (see refund policy above).