Shipping & Returns
We will be taking a short break over Christmas & New Years to recharge and get ready for 2021. Both Stores will be closed from the 24th December - 5th January, reopening on Wednesday 6th January.
To ensure you receive your parcel before Christmas, please order before the following dates:
Regular Post - 11th December
Express Post - 19th December
New Zealand - 27th November
*All hazardous goods and large orders, within Australia Only
NT, Country/Rural Nationwide - 1st December
Perth - 8th December
Adelaide - 15th December
Northern QLD & Tasmania - 16th December
Regional NSW, VIC & QLD - 17th December
Sydney, Melbourne, Brisbane & Canberra - 18th December
We will continue to ship orders until our lat day on the 23rd, however these are the dates provided by Australia Post & Aramex to guarantee delivery by Christmas.
Standard delivery (1-3 days*): $12.00*
Free delivery: spend $150.00+* to receive free shipping on your order.
*Delivery outside of metro area may be longer and more costly.
*Excluding some Large items and Hazardous goods, and international orders.
If the order contains Large items and or Hazardous goods, the delivery time and shipping cost will increase as these items have to go via a courier service.
** Note, freight is based on your postcode from Sydney (2037). Some major cities and regional areas will have a longer wait time and cost. These costs can not be determined at time of checkout, therefore the standard freight will be charged. Any additional costs will be emailed to you.
Sydney, Melbourne & Brisbane CBD : 1-3 business days
Adelaide CBD: 2-3 business days
Perth CBD: up to 10 business days
Hobart CBD: up to 10 business days
International delivery*: the charge is based on the standard Australia Post service to New Zealand, approx 4-14 business days. If you would like your order faster, we can quote prices from Fedex or DHL.
*The recipient is responsible for all customs fees, including duty and taxes and additional border fees.
Orders will be processed and sent within 2 days of the order being received.
Orders received on public holidays will be processed next business day following.
Please note, you may be emailed regarding your order and product, this may delay the shipment being processed.
Large items & Hazardous goods
Items deemed as ‘Hazardous goods’ and or ‘Large items’ may incur an additional charge. These charges are calculated on an individual basis and will vary depending on the size and distance. You will be contacted about any extra charges once your order has been received. Please note - you will automatically be charged the standard shipping cost, staff will contact you via email if any additional charges are incurred.
All hazardous goods must be shipped with a courier.
* Hazardous Goods under 10mL can be sent via express post.
HAZARDOUS ITEMS cannot be shipped internationally, regardless of size.
We use different delivery carriers, dependant on the job at hand. This means that the risk of loss and title for items purchased at Scotty’s Make-up & Beauty pass to you upon our delivery to the carrier.
- Australia Post Express Post Service (Standard delivery)
- Fastway Couriers
- Fedex (International orders only)
- DHL (International orders only)
- Australia Post International Standard (International orders only)
For security reasons, we cannot deliver to PO boxes or Parcel Lockers. Australia Post will also not accept any Hazardous or Flammable products - this includes the Australia Post courier company.
If the delivery details given to us are incorrect, thus affecting delivery, an additional delivery charge may be incurred.
We at Scotty's Make-up & Beauty offer a seven (7) day credit note on all of our products. If the product is received in a damaged condition - due to transport, please contact us to arrange return shipping at our expense at email@example.com. Images of the damage will be required.
If you believe there to be a fault in the product, we will first require images and will likely ask for the item to be returned to us for evaluation. We will then determine if the product is/is not faulty.
If the product is not defective and simply unwanted, we will accept a return providing the product is unused (within the 7 day period outlined) by issuing a refund or exchange. Return-shipping costs are the responsibility of the customer.
No cash refunds.
Orders & Payments
Cancelling your order
To cancel an order, please send an email detailing the transaction to firstname.lastname@example.org .If the order has not been shipped, the order will immediately be cancelled with no penalty. If the order has been shipped, the guidelines for an unwanted return will be followed (see refund policy above).
It is important that you enter a contact number when placing your order, and that you all information enter is current and accurate.
During the checkout process, the ‘Bill-to’ information refers to the billing address to which your bank mails all statements / correspondence. This address must correspond with the address that your bank has on file. A customers ‘Bill-to’ address can vary to ones ‘Shipping Address’.
We accept Visa and Mastercard.
We do not accept American Express or Diners Club cards.
Credit card payments will be processed immediately with EWay.
PayPal Express & Paypal E-Cheque
* Please note, Paypal E-cheque orders will not be sent until the payment has been received.
All new orders are subject to a verification procedure to protect against credit card fraud and identity theft. We at Scotty's Make-up & Beauty will get in touch with you via email or phone to verify that you're the card owner, as well as confirm that the shipping information provided is legitimate. This process may delays an order by a few days and generally requires a simple reply by email or call-back during business hours.
This process is designed to protect the card owner as well as the retailer.
Gift Certificates issued online must be redeemed online. they are not for use in either the Sydney or Melbourne stores.